Our shipping cost is $7.95.

At the moment we ship to the following countries; 

• US (excluding Alaska, Hawaii, US territories and PO Boxes)
• UK
• Germany

We hope to expand our delivery countries further in the near future.

Within 1 - 6 business days of dispatch.

We will send you an email to let you know once we’ve packed your items and they’re on their way to you.

Once your order is on its way to you, we will send you an email which will contain a UPS tracking number. If you click on the tracking number, it will take you to the UPS portal and advise you where your parcel is.

You can also access this tracking information in the My Account area of the website, if you have an account with us.

Unfortunately, we don’t offer this service currently.

No, unfortunately at present we are unable to deliver to PO Box addresses.

Returns are completely free and simple to do as we provide a free returns label and form in every parcel, no need to print anything yourself.

We understand that you want to try items on at home and that getting the right fit is crucial, so we believe returns should be free and hassle-free.

Please return your unwanted item/s to us within 90 days of receiving them using the pre-paid returns label included in your parcel.

We’ve tried to make our returns process as easy as possible with just three steps;
 

1) Returns Form

Simply fill in the returns form which was enclosed in your order, telling us which items you are returning and include this with the garments you are sending back to us. To ensure your refund is processed as quickly as possible please ensure you send the correct returns form with any garments  returned, our friendly Customer Services team can easily provide this if you no longer have it. Our bags have an additional sticky strip so you can use this to easily package them up.

2) Label

Peel off the pre-paid label from your returns form and put it on your parcel (ensuring you cross out the original delivery label on the bag, so it’s clear for UPS).

3) Proof of Return

Drop your parcel off at a UPS Customer Center or an Authorized Shipping Outlet and they will do the rest. Please keep your proof of return until you’ve received your refund.
Once we’ve received your parcel we will try our best to process your refund within 5-10 working days, and send you an email to let you know once this has been done. Please note that it may take a further 5-10 days for your bank to process the refund, this is unfortunately out of our control. Your refund will be credited to the same payment method you used to place the order.
 

Please return your unwanted item/s to us within 90 days of receiving them. Items must be returned in re-sellable condition: unworn, unwashed and with all labels and tags still intact. Items must be tried on over your own underwear for hygiene reasons.

Once we’ve received your return parcel we will try our best to process your refund within 5-10 business days, and send you an email to let you know once this has been done.

Please note that it may take a further 5-10 days for your bank to process the refund, this is unfortunately out of our control.

Your refund will be credited to the same payment method you used to place the order.

To track your parcel, you can use the UPS reference number from your proof of postage receipt.

www.ups.com/track

Contact our friendly Customer Services team and they will happily provide you with a new returns label via email. Contact us at [email protected]

You could print off your Order Confirmation email that we sent you or include a handwritten note, whichever suits you best. The important thing is that you include the following information;

-    Order Number
-    Your name & address
-    Contact number 
-    Which items you are returning (please tell us the size and product code from the tag which will begin with EL or ES)

If you’ve realised you want something slightly different, simply return the item/s you no longer require to us within 90 days of receiving them using the pre-paid returns label provided and then place a new order for the items you want.

If the items you want happen to be out of stock, we offer a stock alert service. Simply click on the size you want and enter your email address in the form which pops up. We’ll then send you an email as soon as that size comes back into stock (service available on full price items only).

Please return your unwanted item/s to us within 90 days of receiving them using the pre-paid returns label included in your parcel.

Items must be returned in re-sellable condition: unworn, unwashed and with all labels and tags still intact. Items must be tried on over your own underwear for hygiene reasons.

Items can only be returned if the protective hygiene seal has not been removed.

Firstly, please let us sincerely apologise. We pride ourselves on the quality of our garments so we are very disappointed to hear your item/s haven’t met your expectation.

Faulty items can be returned to us within 12 months of the purchase date. Faults which develop after 12 months would be classed as general wear and tear from use. Please check that you have followed the care instructions on the garments label before returning to us, as if this has not been adhered to we’re afraid we cannot accept the fault.

To return the items to us, please follow the below process;

1)    Please include the original returns form if you have it or, if you don’t, please print an order confirmation email or a handwritten note if that’s more convenient. 
The important thing is that you include the following information;
-    Order Number
-    Your name & address
-    Contact number 
-    Which item/s you are returning (please tell us the size and product code from the tag which will begin with EL or ES if possible)
-    Details of the fault

If you are unsure about anything please don’t hesitate to contact our friendly Customer Services team by email at [email protected]

2)    Please package up the item/s and the returns form/note in suitable packaging and if you still have your pre-paid label from your returns form, attach that to the package. 
If you no longer have the pre-paid return label, then please contact our friendly Customer Services team and they will happily provide you with a new returns label by email for you to print at home. You can contact us by email at [email protected]

3)    Postage Receipt
Take your parcel to your most convenient UPS Customer Center or an Authorized Shipping Outlet and they will do the rest. You will be given a postage receipt, make sure you keep this safe as this is your proof of return.

Please wash worn faulty items before returning to us, unhygienic garments will not be examined by QA and these will be returned to the sender.

You will receive an email to let you know once your refund has been processed. Please note that it may take a further 5-10 days for your bank to process the refund, this is unfortunately out of our control. Your refund will be credited to the same payment method you used to place the original order.